Support Policy

Support Policy

Thank you for choosing Our Stuff Carpet. We're committed to providing you with excellent service and support. Please read the following policy to understand how we will assist you.

1. Contact Methods:

You can reach our customer support team through the following channels:

Phone: +855 1073 2724

Email: sales@ourstuffcarpet.com

Live Chat: Click here to start a live chat

2. Working Hours:

Our customer support team is available during the following hours:

Monday to Saturday: 9:00 AM - 6:00 PM (UTC+7)

Sunday: Closed

3. Response Time:

We strive to respond to all inquiries within 24 hours. However, please allow for additional time during weekends and public holidays.

4. Support Scope:

Our support covers the following areas:

Product Information and Recommendations

Order Assistance and Tracking

Technical Support (if applicable)

General Inquiries